Job Description

SUMMARY

Builds long-term account management relationships with assigned business categories.
Ensure the client’s expectations are met on key projects regarding strategy, vision, quality,
and schedule. Functions as the primary liaison between the client and the creative team. Coordinate the creative team’s work on major components of the campaigns. Manage schedules, assets and overall project organization to ensure the team is delivering on
the expectations of every project. Advise clients on strategic tactics.

SUPERVISORY RESPONSIBILITIES

• Manage, coach and motivate a team of up to three Project Managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides account management services to one or more business units.
• Functions as the primary liaison between the client and the creative team, building long-term relationships with assigned business categories.
• Provides input towards developing marketing strategies, and building short- and long-term goals and plans for the category.
• Ensure all projects meet strategic requirements by serving as the client’s representative, voice, and advocate within creative department for the account. Ensures that the creative staff understands client requirements and preferences and updates staff on any changes. Reviews concepts/materials and provides client perspective/insight before presenting materials to client.
• Ensures all key deadlines and process steps are met, including standard timeline milestones and creating customized timelines where needed.
• For significant-size projects involving multiple efforts, assists in strategic development, may prepare cost/time estimates, monitors “big picture” progress, prevents redundant requests, and tracks major milestones and actual costs against estimates. Responsible to ensure projects stays within client budget.
• Participate in development of workflow technology timelines, reporting and input requirements as needed to ensure demands of team are met by project management system.
• Assumes responsibility for growing the categories, including: building strong client relationships; resolving conflicts; improving communication; ensuring customer satisfaction; and recommending new products and updating standard offerings.
• Serves as initial point of contact for all client projects and recommends and advises clients on products, services, and capabilities. Maintains the “big picture” for projects and client requirements.
• Tailors standards and processes to match client’s needs. Works with client to standardize processes, increase efficiency, and reduce costs.
• Ensures that consistent image/message is conveyed across the client’s products. Develops and reviews progress on creative work plans and briefs. Reviews products for quality, consistency, accuracy, and advancement of corporate graphic standards and branding and image initiatives.
• Attends sales, strategy, status, project kickoff, and other client meetings. Organizes and/or facilitates strategy, brainstorming, and product review sessions.
• Manages a team of up to three Associate Managers of Project Management. Responsible for the selection, training, reviewing, directing and motivating direct report. Coach and provide career development advice.
• Implements and refines account management toolkit. Helps new account managers understand standard processes.
• Shares new products developed among functional areas.
• Performs other management and administrative assignments as necessary.
• Assist with continually reviewing and revising procedures and objectives as needed for process improvement.
• Be able to thrive in a collaborative, corporate environment with professional
  and positive attitude.
• Other duties as assigned.